Legals.
Terms & Conditions.
1. Introduction
These Terms and Conditions govern your use of the Little Hearts Nursing & Ability Care website and any enquiries or services accessed through it. By using this website, you agree to these Terms and Conditions.
If you do not agree, please do not use this website.
2. About Us
Little Hearts Nursing & Ability Care provides paediatric nursing and disability support services for children aged 0 to 16 years through the NDIS. Information on this website is intended to provide general guidance only.
3. Use of Website
You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the website.
You must not misuse this website by knowingly introducing viruses or attempting unauthorised access to the website or its systems.
4. Information Accuracy
While we take reasonable care to ensure the information on this website is accurate and up to date, we do not guarantee that all content is complete, current or free from errors.
Information on this website does not constitute medical, legal or professional advice.
5. Services
Access to our services is subject to eligibility, availability and assessment. Submitting an enquiry does not guarantee service provision.
Service agreements, supports and pricing will be confirmed separately and in writing before services commence.
6. Limitation of Liability
To the maximum extent permitted by law, Little Hearts Nursing & Ability Care is not liable for any loss, damage or injury arising from the use of this website or reliance on its content.
Nothing in these Terms excludes rights under the Australian Consumer Law.
7. Third-Party Links
This website may include links to third-party websites. We are not responsible for the content, accuracy or privacy practices of those websites.
8. Intellectual Property
All content on this website, including text, images and branding, is owned by or licensed to Little Hearts Nursing & Ability Care. You may not reproduce or use any content without written permission.
9. Changes to These Terms
We may update these Terms and Conditions at any time. Changes will take effect once published on this website.
10. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Privacy Policy.
1. Our Commitment to Privacy
Little Hearts Nursing & Ability Care is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What Information We Collect
We may collect personal information including:
- Names and contact details
- Information provided through enquiry forms
- Information relating to a child’s care needs, where voluntarily provided
- Communication records
We only collect information necessary to provide our services or respond to enquiries.
3. How We Collect Information
Personal information is collected when you:
- Submit an enquiry through our website
- Contact us by phone or email
- Engage with our services
4. How We Use Personal Information
We use personal information to:
- Respond to enquiries
- Assess suitability for services
- Communicate with families and carers
- Meet legal and regulatory obligations
We do not use personal information for marketing without consent.
5. Disclosure of Information
We do not share personal information with third parties unless:
- Required by law
- Necessary to deliver services
- You have provided consent
All information is handled confidentially and with care.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, loss or unauthorised access. Information is stored securely and accessed only by authorised personnel.
7. Access and Correction
You may request access to or correction of your personal information by contacting us using the details below.
8. Website Analytics and Cookies
Our website may use basic analytics tools to understand website usage. This information does not identify individuals.
9. Complaints
If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.
10. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Little Hearts Nursing & Ability Care
Phone: 0421 954 744
Email: hello@littlehearts.au
11. Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
We're Here To Support Your Family.
Every child is different, and their care should be too. Our services are built around your child’s needs, routines and goals, providing professional nursing and disability support delivered with patience, understanding and heart.